Privacy Policy

Privacy Policy for Acuai Labs Pvt Ltd.

Last updated: 01/03/2025

1. Introduction

Acuai Labs Pvt Ltd. (“we,” “us,” or “our”), an Indian company, is committed to protecting the privacy of our users in accordance with applicable data protection laws. This includes Indian regulations such as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, as well as international regulations including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, and disclose information when you use our Shopify app (“the App”) provided for merchants and end-users, along with any related websites, applications, or services (collectively, the “Services”).

2. Collection of Information

We collect information in various ways to ensure the effective operation of our Services:

• Account Information: When you create an account on our App, we may collect your name, email address, phone number, and other contact details.

• Billing Information: For merchants using paid features, we may collect billing details such as credit card information and invoicing data through Shopify’s secure payment channels.

• Usage Data: We automatically collect data related to how you interact with the App, including device information, browser type, IP address, and usage patterns.

• Shopify Store Data: With your consent and as permitted by Shopify, we may access certain information from your Shopify store (such as order details, product data, and customer information) to provide and enhance our Services.

3. Use of Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To operate, maintain, and enhance the functionality of our App, including troubleshooting, diagnostics, and the development of new features.

• Billing and Account Management: To process payments, manage subscriptions, and administer user accounts.

• Marketing and Communications: To send you promotional materials, updates, and other communications. We will seek your consent before sending marketing communications and provide an option to opt-out at any time.

• Legal and Regulatory Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights and those of our users.

• Personalization and Analytics: To tailor your experience, gather insights, and improve our overall service quality.

4. Disclosure of Information

We may disclose your information in certain circumstances, including:

• Service Providers: To trusted third-party service providers (such as payment processors, hosting services, and email providers) who help us operate our Services. These providers are contractually bound to safeguard your data.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

• Legal Requirements: When required by law, regulation, or legal process (e.g., subpoenas, court orders) to protect our legal rights or comply with legal obligations.

• Protection of Rights: To protect against fraud, security breaches, and other harmful activities affecting our users or our operations.

5. Security

We take reasonable measures to protect your information against unauthorized access, disclosure, alteration, or destruction. Our security practices include technical, administrative, and physical safeguards in line with industry standards. However, please note that no security system is completely foolproof.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When the data is no longer needed, it will be securely deleted or anonymized.

7. Access and Correction of Personal Information

You have the right to access, update, or correct your personal information. To request access or corrections, please contact us at info@getcompra.com. We will respond to your request in accordance with applicable laws, including GDPR requirements where applicable.

8. Withdrawal of Consent

You have the right to withdraw your consent to our processing of your personal data at any time. If you wish to do so, please contact us at info@getcompra.com.  Please note that withdrawing consent may impact your ability to use certain features of our Services.

9. Discrepancies and Grievances

If you have any concerns or disputes regarding our handling of your personal data, please contact us at info@getcompra.com. We are committed to resolving any issues promptly and in accordance with applicable law. If you remain unsatisfied, you may have the right to lodge a complaint with the relevant data protection authority.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware of such collection, we will take prompt measures to delete the information.

11. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our App and Websites. Cookies allow us to remember your preferences, provide personalized content, and understand usage trends. You can control or disable cookies through your browser settings, though this may affect the functionality of our Services.

12. International Data Transfers

Although Acuai Labs Pvt Ltd. is based in India, we offer our Services globally. Accordingly, your personal data may be transferred to and maintained on servers in various jurisdictions. We ensure that such transfers comply with applicable data protection laws, including GDPR standards for data transfers outside the European Economic Area (EEA).

13. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Data Protection Officer

In accordance with applicable data protection regulations, we have appointed a Data Protection Officer to oversee our compliance efforts. For any queries regarding your personal data or our data practices, please contact our Data Protection Officer at sameer@getcompra.com.

15. Miscellaneous

• Amendments: We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised policy on our Website. We encourage you to review this policy periodically.

• Governing Law: This Privacy Policy is governed by and construed in accordance with the laws of India. However, where applicable (such as for users in the EEA), additional rights and remedies under GDPR or other local laws may apply. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in India unless otherwise required by applicable law.

• Entire Agreement: This Privacy Policy constitutes the entire agreement between you and Acuai Labs Pvt Ltd. regarding your personal data and supersedes any previous communications or agreements.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@getcompra.com
Mailing Address: 411 Banarasi Heritage, Mindspace, Malad, Mumbai 400064